Refund and Returns Policy

At Atrubein Products LLC, we are committed to providing the highest quality health and wellness products. If for any reason you are not satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand your options.

Eligibility for a Return

• Returnable Products: You can return unused, unopened products in their original packaging within 30 days of purchase. Please include your order number as proof of purchase.
  • If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted. 
• Non-Returnable Products: For hygiene and safety reasons, we cannot accept returns on any opened or used products, including but not limited to:
  • Opened soaps, oils, or other personal care products
• Condition: Items must be in the same condition as when you received them and in the original packaging to qualify for a return.

Damages and Issues

• If you receive a damaged or defective item, please notify us within 7 days of delivery. Contact our customer service team at atrubein@gmail.com with a description of the issue and photographs of the damage, and we will arrange for a replacement or refund.

Refund Exceptions

• Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns or offer refunds on gift cards. Additionally, sale items and final sale products are not eligible for refunds or returns.

Exchanges

• We replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at atrubein@gmail.com with details of the issue and proof of the damage (e.g., a photo).

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Refunds

• Process: Once we receive your returned item, we will inspect it and notify you that we have received your return. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment, typically within 5-7 business days.
• Shipping Costs: Original shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from your refund (unless otherwise specified).
• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

• If more than 15 business days have passed since we’ve approved your return, please contact us at atrubein@gmail.com.