Shipping Policy
1. Domestic Shipping
We currently ship within the United States, including Alaska and Hawaii. Orders typically arrive within 3-5 business days. Free shipping is available for orders over $50.
2. International Shipping
We offer international shipping to selected countries. Please note that customers are responsible for any customs fees, duties, or taxes. Delivery times vary by country and can take between 7-21 business days.
3. Shipping Methods and Rates
- Standard Shipping (3-5 business days): $5.00
- Expedited Shipping (1-2 business days): $20.00
- Free Shipping for Orders Over $50 (within the U.S.)
4. Order Processing Time
Orders are processed within 1-2 business days. Orders placed before 12 PM (PST) will be processed the same day.
5. Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via My Orders.
6. International Duties & Taxes
International customers are responsible for any duties and taxes imposed by their country’s customs. These fees are not included in the price of the product or shipping costs.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at atrubein@gmail.com within 7 days of delivery.
8. Returns
For details on returns, please visit our Returns & Refunds Policy page.
9. Customer Support
For any questions about shipping, please contact us at atrubein@gmail.com.